There's no doubt about it: specialists are often easier to refer.
When someone asks, "Do you know a good copywriter?" or "Who’s a branding consultant?", it’s simple for a client to connect the dots if you’re clearly associated with that one service.
Focusing on a single, specific offer can help:
But here's the risk: if demand for that niche shrinks, or if your interests evolve, you can get boxed in.
It’s harder to pivot when everyone knows you for just one thing.
On the other hand, being a generalist — or better yet, a T-shaped professional (deep in a few areas, broad across many) — gives you breathing room.
You can test different services.
You can evolve based on what your customers actually need — not just what you predicted at the start.
And in today’s world, where skills and industries shift quickly, having a T-shaped skillset is a huge asset.
But the challenge for generalists is this: it's harder to market yourself clearly.
You risk being seen as “good at many things” without being “great at the one thing” someone is desperately searching for.
Driving home after that coffee, I realised:
It’s not really an either/or decision.
It's about sequencing and strategy.
When you're starting out, it's absolutely fine — even smart — to offer a few different services.
Treat it like a live experiment:
Then, double down on what clicks.
Focus your messaging on that offer, without abandoning your broader skills — because they’ll still make you more versatile inside client engagements, even if they’re not on the billboard.
In other words, exploit the T — but start by putting the spotlight on one strong service or product first.
Starting a business when you have a lifetime of experience isn't easy.
You’re not lacking skills — you’re navigating which skills to lean into.
The real magic?
It’s when you can be known for something specific enough that clients remember and recommend you — but versatile enough to evolve as the world, and your business, grows.
That’s the T-shaped advantage.
And if you ask me, in today's fast-changing world — it’s not just smart. It’s essential.